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About Our Homes

A New Dawn Home is built using the latest technology to ensure reduced running costs and maintenance.

Environmentally Friendly Energy Saving Homes
  • Traditional cavity walls with energy conserving & sound resistant insulation in walls, ground floors & roof.
  • Lower running costs with energy saving condensing gas boiler & Individually controlled thermostatic radiators/room thermostats.
  • Full uPVC double glazing.
Beautiful Bathrooms
  • Contemporary white bathroom suites and en-suites.
  • High quality chrome taps and fittings.
  • Choice of complementary stylish tiling.*
Inspiring Kitchens
  • Choice of high quality kitchen units.*
  • Built in oven, hob and hood..
  • Choice of complementary stylish tiling.*
  • Choice of quality worktops.*
High Specification
  • Oak internal doors with contemporary chrome handles.
  • Oak stair handrails.
  • Feature LED white lights to staircase.*
* Subject to stage of construction.

Why Buy a Brand New Home?

New homes are also low maintenance…saving you even more money!
  • Convenient -No repairs, decorating or renovating required
  • Peace of Mind -10 year warranty
  • Stylish –you can choose your kitchen units, worktops and tiles
Environmentally Friendly, Energy Saving Homes
New Homes are 40% more energy efficient than homes built even at the beginning of the 21st Century thanks to modern materials and methods of construction including glazing and better insulation. In fact the average annual energy bill of around £400 on a brand new three bedroom home would compare with more than £800 for a similar 1930s property, according to figures from the New Homes Marketing Board.
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Customer Care

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New Dawn Homes Ltd will:

1. Provide you with a copy of this customer charter upon request along with a copy of the Consumer Code for Home Builders.

2. Issue you with a copy of this customer charter and a copy of the Consumer Code for Home Builders automatically once a Reservation agreement has been signed by both parties.

3. Ensure the Consumer Code for Home Builders is always available for you to view on our website www.newdawnhomes.co.uk and displayed in our sales offices along with details on how to access further guidance.

4. Implement procedures to ensure that the standards and commitments set out in this customer charter are met consistently.

5. Provide you with detailed pre-contract information to ensure that you can make an informed decision before buying a property. This information will be jargon free, fair and reliable and will include:
A written Reservation agreement;
An explanation of the Premier /NHBC New Home Warranty Cover
A description of any management services and charges to which you will be committed, and an estimate of their costs.

You will be advised to appoint your own professional legal advisor to carry out the legal formalities of purchasing your property and to ensure your interests are best represented.

6. Ensure our staff have received training to efficiently deal with any queries you may have. This training encompasses details of the Code, the responsibilities of staff to you, the Home Buyer, and also what the customer charter means to the company and its directors.

7. Ensure the sales process, advertising and any marketing materials are clear, truthful and fair.

8. Advise you of:
who to contact at every stage of your purchase
how we will deal with your questions
any relevant choices and options you can consider
If your property is still under construction, we will also provide you with:
A brochure or plan reliably showing the layout, appearance, and plot position of the property.
A list of the property’s specification, e.g. appliances, flooring, etc.
The standards to which the property is being built

9. Fully inform you of the Health and Safety precautions to undertake when visiting a site under construction or living on a site where building work is ongoing.

10. Provide you with a Reservation agreement which clearly sets out terms of Reservation as stipulated in the Consumer Code for Home Builders.

11. Explain how your contract deposits are protected and how any other pre-payments are dealt with.

12. Clearly make you aware of your cancellation rights.

13. Provide reliable information regarding the timing of construction, entry date / completion of the property. This will be based on the following criteria:

Before completing the foundations and floor we will say in which calendar quarter the home is likely to be ready.
When the roof is completed, we will say in which month the home is likely to be ready.
When the mains services are connected, we will say what week the home is likely to be ready.
Once a completion date has been agreed we will:-
Transfer ownership of your new home.
Invite you for a home demonstration so that you are familiar with the new home, how to care for the items and to give you your homeowners pack with warranty information and after sales information.

14. Provide an After-Sales pack and service with details of what the service includes, how to contact us and what guarantees / warranties apply to your home.

15. Inform you in writing of our complaints handling procedure and provide information of the dispute resolution arrangements operated as part of the Consumer Code for Home Builders.

16. Co-operate with appropriately qualified personal advisors you have appointed to help resolve disputes.

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Complaints Procedure

We do our utmost to ensure our homes and service are of the highest quality, and hope our customers spend many happy years in their New Dawn Home. However, we understand problems sometimes arise and this document sets out the procedure for complaints to us and what you can expect going forward.

How to Complain

Stage 1

This is the first opportunity for New Dawn Homes to resolve a complainant’s dissatisfaction, and most complaints will be resolved at this stage. In the first instance, we will try to get your complaint resolved by the site/project manager who has overseen the building of the development and liaised with all the trades people and material suppliers. Upon receipt of your complaint, we will contact the relevant site/project manager and ask them to visit your property to deal with your complaint.

Stage 2

If you notify us that you are dissatisfied with this response, your complaint will automatically be reviewed by Head Office. The site manager and head office staff will liaise and review the building regulations, Site/Project managers opinion and Premier Warranty standards.

Timescales for handling a complaint

Stage 1 - maximum 21 working days
• acknowledgement within 5 working days
• full response within 21 working days

Stage 2 - maximum 21 working days
• acknowledgement within 5 working days
• full response within 21 working days

Extending Timescales

We aim to resolve all complaints within the timescales above; however, if a complaint is very complex it may occasionally be necessary to extend the time limit. If this is the case, we will keep the complainant informed of progress with the investigation, the reasons for the delay, and the new deadline.

If you Remain Dissatisfied

If having followed the 2 stages of our complaints procedure you remain dissatisfied, you can ask to have your complaint reviewed externally. You are able to make a complaint to Premier Warranty and/or The Consumer Code for Home Builders. Once the complaint has been passed to them, they will keep all parties updated and we will abide by their decision. Please note in the first instance please let us know about your complaint and follow the steps listed above to resolve the issue.

Contact details for Premier Guarantee:
Premier Guarantee, 2 Shore Lines Building, Shore Road, Birkenhead, CH41 1AU.
(T) 0800 107 8446 (E) drs@premierguarantee.co.uk

Contact details for Consumer Code for Home Builders:

Consumer Code for Home Builders Ltd, Westgate House, Royland Road, Loughborough, LE11 2EH.
(T) 0345 608 9797 (E) enquiries@consumercode.co.uk

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Registered House Builder
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